Privacy policy

Last update:
November 6, 2025

At ACM Media (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have when interacting with us through our website, services, social media, or direct communication.

1. Introduction

This Privacy Policy applies to all visitors, clients, and users of ACM Media’s website, services, and digital platforms. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect both personal and non-personal information, including but not limited to:

Personal Information:

  • Name, email address, phone number, billing and business details
  • Social media handles or account access (if granted for services)
  • Payment and invoicing information (processed securely through third-party platforms like Stripe or QuickBooks)‍

‍Automatically Collected Information:

  • IP address, browser type, device information, and pages visited
  • Cookies, analytics data, and user behavior on our website or landing pages

Client Project Data:

  • Brand assets, photos, videos, design files, content, and any materials you provide to us to complete contracted services

3. How We Use Your Information

We use the information collected to:

  • Provide and manage our services (content creation, social media management, branding, advertising)
  • Communicate project updates, proposals, invoices, and support
  • Improve website performance, marketing strategies, and customer experience
  • Send newsletters, promotional materials, or updates (you may opt out at any time)
  • Comply with legal obligations and secure our business operations

4. Sharing Your Data

We do not sell or trade your personal data.

We may share information only when necessary, including:

  • With service providers (such as payment processors, email marketing platforms, cloud storage, social media scheduling tools) — always under confidentiality agreements
  • For legal reasons — if required to comply with laws, regulations, or protect our rights and safety
  • For project purposes — only when you grant permission (e.g., collaborating with photographers, printers, advertisers, or third-party contractors involved in your project)

5. Data Retention

We store your information only for as long as necessary to:

  • Provide contracted services
  • Comply with legal, financial, or tax obligations
  • Maintain accurate business and project records

You may request deletion of your information at any time (unless legally required to retain it).

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Ask for corrections or deletion of your information
  • Withdraw consent for marketing communications at any time
  • Request transfer of your data where applicable
  • File a complaint with a data protection authority if you believe your rights have been violated

7. Security

We take reasonable administrative, technical, and physical steps to protect your data. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services means you accept any revised terms.

9. Contact Us

For questions, concerns, or data requests, please contact:

ACM Media

📧 legal@acmmediaco.com

📍 Charlotte, North Carolina

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